Benchmarking Services
Today’s extremely competitive wireless market place is experiencing smart phone growth and new network generations driving an increasingly complex mobile broadband services ecosystem. A key competitive lead for any operator is to have an intense understanding of how the end-user perceives their Quality of Experience (QoE), which greatly impacts their overall satisfaction vis-a-vis competition. Benchmarking Services provides this QoE insight to wireless carriers by delivering business intelligence to maximize customer satisfaction to reduce churn, increase ARPU and increase ROI of CapEx and OpEx.
Key Benefits
- End-to-end comparison and understanding of service quality of Voice, data, messaging and video vis-à-vis competition
- Quality of Service (QoS) monitoring focuses on the end user experience of the service, and allows mobile network operators to react to what effectively subjective quality degradations by investigating the technical cause of the problem in time-correlated data collected during the drive test. Drive centrally manage usage and information dissemination across the entire engineering organization
Key Features
- Voice Reports – Voice quality is benchmarked using Mean Opinion Score (MOS) for audio and call quality. Voice reports also contain network information such as call statistics, receiver power and converge
- Data Reports – Data stream quality is benchmarked using upload and download speed as well as internet connection speed. Analysis of the data quality (Voice Mean Opinion Score (MOS) for VOIP or Video Stream with Mean Opinion Score (MOS). These reports also include information like bit error rates, throughput, and latency
- Scanner Reports – Scanner reports contain strictly network strength measurements like signal strength and signal-to-noise ratio
